Frequently Asked Questions

Can I share coffee with my pet?

Absolutely not, coffee is for human consumption only! Pets do not need it either, they naturally get zoomies.
On a more serious note, if you believe your pet has ingested coffee, please seek veterinary care immediately.
 

How does every purrchase help animals?

We donate to NGO or non-profit organizations that are dedicated to animal welfare. We are currently supporting Rainbow Animal Aid in Diu, India.

You may read more about them on our Who We Support page.

 
What if my product is damaged or has not arrived?

We are so sorry if that is the case. Humans run this operation and sometimes things can go wrong. 
Please contact our customer support email at purrcolatecoffeeco.in@gmail.com so that we can make it right!

 
Where is my package?
 
Please check your email for tracking updates, including your spam folder. If there is a problem or the email is missing, please contact our customer support email at purrcolatecoffeeco.in@gmail.com.
 

How long does it take to process my coffee order?
 
Since the coffee is roasted fresh per order, it takes around 2 days to process before it is dispatched to you. You will receive an email with the tracking details as soon as it is shipped.

 
Are you limited to shipping within India?
 
Yes, we only ship coffees within India at this time.

 
Do you offer free shipping?
 
Yes, free shipping as available on all orders except for those paid with Cash on Delivery.

 
Do you accept returns?
 
Unfortunately, we do not accept returns as coffee is a consumable item. We put a lot of effort into purrfecting all of our coffee, but if you are at all unsatisfied, please contact customer support at purrcolatecoffeeco.in@gmail.com.
 

Can I change my order after it has been placed?
 
If you want to make changes, it is important that you reach out as soon as possible after the order is placed so that it might possible to make modifications.

So send us an email at purrcolatecoffeeco.in@gmail.com to see if we can do something. The sooner you reach out after placing your order, the better!


Should I order whole bean or pre-ground coffee?

Our humans told us that coffee is best enjoyed when it is freshly ground, so we do recommend buying whole beans and grinding yourself.  However, we realize that not every hooman has a loud scary coffee grinder, so we still offer a variety pre-ground coffee options as well.
 
How should I store my coffee and how long will it last?
We recommend that you store the coffee in an air sealed environment that is away from direct sunlight. Our bags have a re-seal zip designed to keep the coffee safe and fresh within.
Whole bean coffee remains fresh for about 2-4 weeks after roasting however once it is ground, it loses the freshness much faster.